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New York City's Public Hospital System: On the Road to High Performance

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The New York City Health and Hospitals Corporation (HHC) is the nation’s largest municipal hospital and health care system. HHC has undertaken a series of improvement initiatives that appear to be transforming the organization’s culture, systems, and care processes, according to a Commonwealth Fund case study released today.

As described in The New York City Health and Hospitals Corporation: Transforming a Public Safety-Net Delivery System to Achieve Higher Performance, HHC has increasingly become a “provider of choice” for many of the city’s residents. The report reveals how HHC is achieving higher levels of performance by deploying a common clinical information system that promotes information continuity across care settings; coordinating care to improve chronic disease management; adopting a team-based, “continuous innovation” approach to improve the quality and value of care; and ensuring access to appropriate, responsive care.

Read report: The New York City Health and Hospitals Corporation: Transforming a Public Safety-Net Delivery System to Achieve Higher Performance, Commonwealth Fund

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