Press Ganey Associates, providers of healthcare quality improvement solutions, released data showing an improvement in patient satisfaction — a result that underscores the impact of public reporting of hospital-by-hospital satisfaction scores.
Press Ganey experts analyzed the company’s proprietary patient satisfaction data — including Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures — for hospitals that began reporting HCAHPS data in March 2008, and found a dramatic upturn in patient satisfaction, strengthening the link between public disclosure and health care quality. The data represents more than 1.5 million patients and 1,158 hospitals across the nation from January 2007 through June 2008.
The graphs of these Press Ganey data points are now available at http://www.pressganey.com/galleries/default-file/HCAHPS_Graphs.pdf.
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